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Ensured complete and accurate payment for services through comprehensive documentation in the patient chart, verification of payment method (insurance, cash, or a combination) for each visit, and collection of payment as directed by the EMR.Successfully implemented the clinic-level business plan designed to meet business goals.Supported the overall patient experience, by effectively managing clinical and non-clinical duties as well as patient expectations.Reprioritized continually throughout the day to fulfill patient and business needs.

Resolved conflict using appropriate management techniques.

Maintained patient confidentiality following PHI and HIPAA standards.

Worked with pharmacy and front store staff to provide a complete patient experience.

Customized communication style to effectively influence quality outcomes and patient needs.

Increased patient engagement and satisfaction through the integration of feedback from patients, management, and peers.

Effectively collaborated within a patient care team, including fellow Providers, Physicians, paraprofessionals, Pharmacists, and other allied members of the health care team.

Documented all patient care within an EHR as per Clinic policies and procedures.

Constantly created a warm and welcoming environment for patients and families. Offer patient counseling including pregnancy prevention, STI Prevention/safer sex practices, contraceptive care counseling, and medication management. Evaluate primary care, acute, chronically ill, and transitional care patients. Provided healthcare education, counseling, and disposition planning for patients and families.

Created informational handouts and designed patient laboratory status letters.

Obtained health history, maintained detailed records, and provided patient/ family education tailored towards individual needs.

Contributed productively to scheduled and non-scheduled changes, emergencies, and stressful environments.

Embarked into the innovation planning committee crafted a directory for float staff, introduced colorful scrubs day, created reports, and bulletin boards.

Ensured a safe and secured environment for patients, staff, and visitors.

Answered and clarified patient’s concerns making sure that doctors’ orders are followed on time.

Worked in all medical units including Neuro, CVCU, CVPCU, ICU, Emergency Department, Labor and Delivery, Oncology, Observation, Post-op, Pre-op, Rehab, Orthopedic, Med Surg, and PACU. Offered health education to patients and families and coordinated with other departments such as social services, recreational and group therapists. Optimized patient care by creating a safe, hygienic, and high-quality hospital environment continually worked to accelerate patient recovery by minimizing infections.

Obtained patient data including medical history, current medication, and reason for the visit measured and recorded vital signs.

Supported appropriate treatment plans and maintained detailed records.

Implemented patient care collaborated with team members and ensured continuity of care.

Conducted physical and mental health assessments offered emotional support and encouragement to patients and their families.

Charted all patient behaviors and reported all changes to the R.N.

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Checked skin for skin integrity and provide treatments as ordered by the provider.Advocated for all clients and referred patients out for a higher level of care when necessary.Provided inmate care for sports injuries as well as medical issues logged and charted all information.Conducted medication pass for up to 200 inmates performed TB and blood sugar testing and supported the nurse practitioner with weekly clinics.Provided medication set-up for patients in a sixty-three (63) bed facility monitored daily vital signs and performed medication administration, dressing changes, patient education, and wound and tracheostomy care educated patients and families on possible adverse side effects.